In honor of today being one year since we left for Vancouver to start house sitting, one of our client's wrote this post about how we got work done for her even while we were traveling.
My Reduce the Chaos website sat idle for months because it was difficult to change anything on it, so I decided to move to WordPress when the time to renew the contract was coming up. The first person I contacted was unable to assist me, but they recommended Joel and Sue Canfield, which I had met just a couple of times. Other people had mentioned what great work they did, so I was excited to work with them.
So on Aug 14th I contacted Sue to ask if they would be interested in assisting me with moving the website, and they agreed to do the transfer and set up for me. They were fantastic, getting back to me right away. Once I sent them the information they needed on Aug 18th, they started on the website. The draft of the website was ready for my review right away and by Aug 22 the Website was completed and approved by me. They even did a training session with me to walk me through how to use the site, all while they were on the road. The new website is everything I had hoped for and any time I have a question they are willing to assist me.
Not sure at what point I knew they were traveling, but finding out only made me appreciate Joel and Sue’s exceptional customer service even more. They have always responded to my requests in a timely and professional manner. They check on my site regularly and let me know if anything needs attention.
A couple of months ago I was trying to make a webpage for my Reduce the Chaos Facebook Page when I ran into trouble, part of the problem was accidentally changing the theme on my website. Joel and Sue scheduled a phone call session, logged onto my computer remotely and walked me through getting things straightened out. Thanks to them everything is back up and running smoothly on Facebook and WordPress. I know that I can count on them whenever I need support and no matter what location they are in. The big plus is getting to hear of all the adventures they are having along the road as they travel.
They are everything I dreamed of when it comes to having website support and great customer service.